This Privacy Policy describes how Eleganz Fashion (“Eleganz Fashion”, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail or using our contact page.
Email: support@eleganzfashion.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for what we collect and why.
Device information
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our processor Shopify.
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Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
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Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and—when in line with your preferences—provide information or advertising relating to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with our processor Shopify and with shipping/payment partners as needed to fulfill your order.
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Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or payment token details), email address, and phone number.
Customer support information
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Purpose of collection: to provide customer support and resolve issues.
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Source of collection: collected from you when you contact us (e.g., email, contact form, chat).
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Disclosure for a business purpose: may be shared with customer support tools/providers strictly to assist with your request.
Minors
The Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@eleganzfashion.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
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We use Google Analytics to help us understand how our customers use the Site. Read more here: https://www.google.com/intl/en/policies/privacy/. Opt-out: https://tools.google.com/dlpage/gaoptout.
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We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared via cookies and similar technologies (which you may consent to depending on your location).
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We use Shopify Audiences to help show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may be interested in our products.
Opt-out of targeted advertising:
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Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some services via the Digital Advertising Alliance: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis (GDPR)
Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
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Your consent;
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Performance of a contract between you and the Site;
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Compliance with our legal obligations;
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Protection of your vital interests;
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Performance of a task carried out in the public interest;
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Our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the Your rights section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal or otherwise significant effect on you.
We do not make decisions with a legal or similarly significant effect on you using fully automated processes. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, such as:
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Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a small number of hours).
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Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a small number of days).
Your rights
GDPR (EEA residents)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at support@eleganzfashion.com.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA (California residents)
If you are a resident of California, you have the right to access the Personal Information we hold about you (“Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, contact us at support@eleganzfashion.com.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the email above.
Note for Brazil (LGPD): If you are located in Brazil, you may have rights under the Lei Geral de Proteção de Dados (LGPD), including rights of confirmation of processing, access, correction, anonymization, portability, deletion, and information about data sharing. To exercise these rights, contact support@eleganzfashion.com.
Cookies
A cookie is a small amount of information that’s downloaded to your device when you visit our Site. We use a number of different cookies—including functional, performance, advertising, and social media/content cookies—to remember your actions and preferences and to understand site usage.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Managing customer privacy settings. | 1y |
| _shopify_tm | Managing customer privacy settings. | 30min |
| _shopify_tw | Managing customer privacy settings. | 2w |
| _storefront_u | Facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Shopping cart. | 2w |
| cart_currency | Shopping cart. | 2w |
| cart_sig | Checkout. | 2w |
| cart_ts | Checkout. | 2w |
| cart_ver | Shopping cart. | 2w |
| checkout | Checkout. | 4w |
| checkout_token | Checkout. | 1y |
| dynamic_checkout_shown_on_cart | Checkout. | 30min |
| hide_shopify_pay_for_checkout | Checkout. | session |
| keep_alive | Buyer localization. | 2w |
| master_device_id | Merchant login. | 2y |
| previous_step | Checkout. | 1y |
| remember_me | Checkout. | 1y |
| secure_customer_sig | Customer login. | 20y |
| shopify_pay | Checkout. | 1y |
| shopify_pay_redirect | Checkout. | 30min / 3w / 1y |
| storefront_digest | Customer login. | 2y |
| tracked_start_checkout | Checkout. | 1y |
| checkout_one_experiment | Checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics for marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics for marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify & Google Analytics. | session |
Cookie duration: Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. Most of our cookies are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
Managing cookies: You can control cookies in your browser settings (often under “Tools” or “Preferences”). For guidance, visit https://allaboutcookies.org. Removing or blocking cookies may negatively impact your experience, and parts of our Site may not function properly.
Blocking cookies may not completely prevent sharing information with third parties (e.g., advertising partners). To exercise rights related to targeted advertising, follow the instructions in Behavioural Advertising above.
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by e-mail using the details in Contact above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Controller: Eleganz Fashion
Contact email: support@eleganzfashion.com